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AI Phone Agent Use Cases
AI Phone Agent Use Cases
Updated this week

IT Help Desk

MSPs can use the phone agent to collect info to start a ticket.

After hours calls

Similar to IT helpdesk, but instead of starting a ticket, it can answer basic questions about the business products, services, hours, or take a message etc.

This works for any kind of business. Instead of sending your customers to voicemail, let them talk to an AI agent to get faster results and provide better customer service.

First line of defense for busy lines

Replace “press 1 for …” – the caller can just start the conversation and tell the agent what it needs

Executive assistant

Any business has a busy executive – letting a phone agent screen calls can help. My personal agent has confirmed appointments and deliveries, re-ordered prescription meds when a pharmacy calls, and skips the whole AI thing if a family member is calling and just lets them leave a message (similar to the way you have yours set up)

Sales practice

  1. We have some SMBs using the phone agent as an internal sales pitch practice. It will take on a variety of personas to challenge the salesperson and help them practice their pitch

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