Rate limiting and credit overage
Each tenant has a monthly credit allowance that is shared across all users and AI features. When that allowance is reached, usage does not stop immediately — Hatz provides additional capacity to help your team keep working.
Extra Usage
Customers who are able to enable Extra Usage have different overage limits. You can check whether Extra Usage is available to your organization by logging in to admin.hatz.ai, selecting the Tenants tab and looking for the "Extra Credit Usage" column.
What happens when you reach your monthly allowance?
When your organization reaches 100% of its monthly credit allowance, you automatically receive an additional 25% of your package credits. These extra credits are available for Auto Lite usage, which keeps your team working with efficient AI models while your account is in overage.
Auto Lite routes requests to cost-efficient models well suited to everyday tasks. If you have the model selector open, you may notice that higher-cost models become unavailable during this period.
What happens after the extra credits are used?
Once the additional 25% Auto Lite credits are exhausted, AI usage is turned off for the organization until access is restored. Platform login and the Admin Dashboard remain accessible. All other features, including ADEL Phone Agent and third-party integrations, are unavailable until access is restored.
Email alerts
Admins receive email notifications as usage approaches and reaches the monthly allowance:
At 75% — heads-up notification, no restrictions yet
At 100% — allowance reached, Auto Lite overage credits activated
At 125% — overage credits exhausted, AI usage suspended
How to restore full access
Upgrade your package — increases the monthly allowance and takes effect immediately
Enable Extra Usage — if available for your organization, allows your team to continue beyond the monthly allowance without restriction.
Wait for the monthly reset — credits reset on the 1st of each calendar month
Related articles: Credits & Usage, Upgrade Tenant Package, Understanding Rate Limiting.