Effective October 1, 2026: All AI Phone Agents use per-minute billing instead of a phone-agent license. Beginning October 1, Hatz moves any agent still on a license to per-minute billing automatically, so you do not need to do anything. The agent keeps working, and its phone number, settings, call history, and assigned users are unchanged.
Each AI Phone Agent has its own phone number. That number has a monthly minimum of $5 that includes the first 10 call minutes. After those included minutes are used, additional minutes are billed at $0.50 per minute. The same rate applies to every AI Phone Agent.
The confirmation shown before you create an agent displays the current monthly minimum, number of included minutes, and per-minute rate. Review that confirmation before selecting Create phone agent.
How monthly billing works
The monthly minimum applies to each phone number, including a month in which the number receives no calls.
The minimum includes the first 10 minutes. It is not an additional charge on top of those minutes.
After the included minutes are used, Hatz bills additional call minutes at $0.50 per minute.
Usage is tracked separately for each AI Phone Agent.
Hatz bills the MSP that owns the agent, including agents assigned to an end customer.
Set a monthly minute limit
MSP administrators can set an optional monthly minute limit for each agent. This gives you a predictable usage ceiling in addition to the billing information shown when the agent is created.
Open AI Phone Agent.
Find the agent you want to manage and select Configuration.
Open Billing.
Turn on Monthly Minute Limit.
Enter the Maximum minutes per month.
Select Save changes.
The limit must be a whole number of minutes, and it cannot be lower than the 10 included minutes. Those minutes are part of the number's monthly minimum and are billed whether or not they are used, so a lower limit would block minutes you are paying for either way.
Hatz does not adjust a value that is outside the allowed range. The number stays exactly as you typed it, a message beneath the field explains what is allowed, and Save changes does not save until you correct it. A blank field blocks saving the same way — turn off Monthly Minute Limit if you do not want a limit at all. The same message appears while creating an agent, where Next does not continue until the limit is valid.
What happens when the limit is reached
The agent stops answering new calls after it reaches its monthly minute limit.
If the agent reaches the limit during a call, it wraps up and ends that call shortly afterward instead of disconnecting immediately.
The Phone Agents list shows the agent's minutes and indicates when the agent is at its configured limit.
To allow more calls during the month, increase the limit or turn off Monthly Minute Limit, then save your changes. Billing for actual usage still follows the per-minute pricing described above.
Saving with Monthly Minute Limit turned off clears the stored number, so turning the limit back on later starts from the default rather than the value you used before. Turning it off and back on without saving keeps the number you typed.
Who can manage billing settings
Phone billing and monthly minute limits are managed from the MSP AI Phone Agent page. If you cannot see the Billing section or cannot change the limit, ask an MSP administrator or your Hatz account team for help.
Troubleshooting
The Billing section is missing: Confirm that you are using the MSP view and that your organization can manage AI Phone Agents.
The limit is rejected and Save changes will not save: Read the message beneath Maximum minutes per month. The value must be a whole number, cannot be blank, and cannot be lower than the 10 included minutes.
The agent is not taking new calls: Check whether its monthly minute limit has been reached.
An agent still shows Licensed after October 1: Hatz moves licensed agents to per-minute billing automatically beginning October 1, and the agent's row then shows Per-minute. If an agent still shows Licensed after the first week of October, contact Hatz Support with the agent name.
You need help reconciling usage or charges: Contact Hatz Support with the agent name and billing month. Do not send passwords, access tokens, or full call recordings.