Description
We're testing a new option that lets your admin set a separate weekly credit cap for a role, alongside the existing monthly one — each with its own reset schedule and its own choice of what happens when it's reached.
This is one of our active beta features, so we'd love to hear how it's working for you. Once you've had a chance to test it, share feedback through the Beta Feedback Form.
How many credits do I get per week?
There's no shared number for the beta — this is admin-configured per role, and it will be different from MSP to MSP, and possibly role to role within the same MSP. Ask your admin what your role's weekly limit is set to. What we need you to test is how the system behaves once that limit is in play, not what the number itself is.
When does my weekly limit reset?
Every Wednesday at 12:00 PM Eastern — fixed, the same for every tester regardless of what their limit is set to. Your monthly limit (if you have one) resets separately, at the start of the calendar month.
Will I be warned before I hit my limit?
Yes, in two steps, based on percentage of your limit used — not a credit count:
At 80% and 95% used: an in-app notification — "You have used X% of your weekly
usage limit. Please contact an administrator."At 100% (reached): "You have reached your weekly usage limit. Please contact an
administrator."
Both are in-app only. There is no email for this.
What actually happens when I hit the limit?
Depends on how your admin configured your role — this is the main thing to test and report on:
Block — new AI requests won't start until reset. Anything already in progress finishes normally.
Auto only — you're not cut off. You're switched to specific lower-cost model tiers your admin has allowed. You'll see a banner above the chat box, e.g.: "Restricted to approved Auto modes. Your weekly role limit was reached. Available: Lite, Performance. Resets Aug 26, 2026, 12:00 PM EDT." This usage is still billed normally — it's a model restriction, not a discount.
Where do I check my current standing?
Open your account menu (top right) — if your role has a weekly and/or monthly policy, you'll see a small panel there with credits used, limit, percentage, and exact reset time.
If your role has no policy set, you won't see this panel at all.
Can I ask for more credits mid-week if I hit my limit?
Yes. There's a "Request more" button available when you're restricted, which pings your admin directly for an increase. No separate ticket or email needed.
What should I specifically test and report on?
That your weekly limit actually resets on Wednesday at 12:00 PM Eastern, and your monthly limit (if you have one) resets independently at the start of the month
That you get the 80% and 95% warning notifications before you're restricted, not after
If you're set to Block: that new requests pause until reset and anything already running finishes normally
If you're set to Auto only: that the banner shows the correct allowed model tiers and reset time, and that usage still bills normally
That the "Request more" button reaches your admin
If anything looks different from what's described above, that's exactly what we want to know — tell us through the Beta Feedback Form.
Who do I ask if I have questions during the beta?
Your Lark Meeper support chat bot — same as any other in-app question.