Getting Started
As an MSP your user needs to have Primary Admin, Admin or Tenant Manager permissions to delete users. As an End User your user needs to have Client Admin permissions to delete users.
IMPORTANT: When a user is deleted from the Hatz platform, their account is removed and user-owned access is not transferred automatically. This includes chats, chat history, personal integrations/API keys, and Workshop items they own or created, such as workflows, agents, and apps.
Before deleting a user who built important workflows, agents, or apps, have an admin or the user duplicate or rebuild any items the organization still needs under the correct owner. If the user was deleted before this was done, contact support to check whether any recovery or reconstruction options are available.
If a user was accidentally deleted or was deleted in error, please reach out to [email protected] to create a support ticket so the Hatz team can check if there are any options to recover the data.
User Deletion Process as an MSP
Follow the below steps to delete a user if you are an MSP user.
Login to admin.hatz.ai and select the Tenants tab at the top
Click into the tenant that you want to delete a user from and then select "Users" on the left menu
Select the three dots to the right of the user that you want to delete and select "Delete User" in the menu
Select the "Yes, delete" button on the pop up window
Confirm that the user is no longer populating in the user list
User Deletion Process as an End User
Follow the below steps to delete a user if you are an End User.
Login to Hatz via your subdomain
Select the Workshop tab at the top and then select "Users and Roles" on the left menu
Select the three dots to the right of the user you want to delete and select "Delete User" in the menu
Select the "Yes, delete" button on the pop up window
Confirm that the user is no longer populating in the user list