MSP / Admins
MSP-specific support
25 articles
- Account TeamsScope which of your team members can access which customer tenants with Account Teams.
- Tenant Templates: Reuse Roles and Settings for New TenantsUse tenant templates to apply the same package, default role, AI settings, Workshop items, and access defaults when creating new tenants.
- Setting Default Integration & Tool Access for New Tenants
- Managing Integration & Custom MCP Access (Integrations & Tools)
- Add MSP Users to Admin ViewThis article covers how to add users/employees of an MSP to the MSP's admin view.
- Accessing Your Customer DashboardIf you have an Admin login, this is how you can use more features in Customer View
- How To Purchase & Assign PackagesNew clients need new packages
- Creating a TenantFor MSPs who are adding clients to Hatz AI
- Customizing Your Tenant & Deploy Your SubdomainFor Admin eyes only - if you do not log into admin.hatz.ai, you can skip this one!
- Adoption TabSee how your tenants are using Hatz AI
- MSP Office Hours
- Enforce MFA SettingsEnable or disable multi-factor authentication (MFA) for your organization.
- Custom Email TemplatesAI-assisted HTML editing and suggestions in email template editing
- Add Users to Customer TenantsLearn how to add users to your Customer Tenants.
- The Admin DashboardLearn how to navigate the Hatz Admin Dashboard to monitor credit usage, track user activity, and manage your tenants effectively.
- How to Control Community Workshop AccessControl Community Workshop Access by Tenant and Custom Role
- Tenant ManagementThis article is intended to guide MSP Admin Users in tenant management features.
- SSO (SAML) + SCIM ProvisioningThis article focuses on configuration and common questions for SSO (SAML) + SCIM Provisioning.
- Copying Workshop Items to Other Tenants
- Bulk Create Tenants with CSV
Users, Roles, & Permissions
Admin and tenant user roles and permissions