Overview
Deleting an end user/customer tenant requires access to admin.hatz.ai and permissions to modify tenants.
When an end user no longer needs access to their Hatz tenant their are two options available:
Cancel Tenant
Cancelling a tenant will allow users to continue accessing the tenant for the remainder of the month
At the start of the next month the tenant and billing will be disabled but all data will still be available
The tenant can be reactivated at a future date if needed
If you need to cancel an end user/customer tenant, follow the steps in this article: https://docs.hatz.ai/en/articles/15434290-cancel-and-reactivate-end-user-tenant
Delete Tenant
Deleting a tenant immediately disables the tenant and billing
Deleting a tenant immediately deletes all associated users and data
Tenant deletion is an irreversible act
A new tenant will need to be created if the customer needs access again in the future
How to Delete a Tenant
Follow the below steps to delete an end user/customer tenant:
Login to admin.hatz.ai as a user with permissions to modify a tenant
Select the "Tenant" tab at the top and select the tenant you want to delete
Select the three dots in the top right and select "Cancel Tenant"
Select "Delete tenant" in the pop up window
Deleting a Hatz tenant is an irreversible action. This will delete all users and data in the tenant and it can not be recovered. Confirm this is the expected outcome before continuing.
Type the name of the tenant, select the checkbox confirming you understand what the deletion will do and then select "Delete Tenant"
Once the above is completed the tenant and all associated data will be deleted and billing will be stopped for the tenant.