Customer User Roles

The User Role defines the default access and capabilities a user has when they log into the Hatz platform via a subdomain (like MSP123.hatz.ai). It sets the core actions they can perform, and establishes a baseline of permissions.

User roles ensure users have the essential tools to do their jobs effectively.

Below is a table that displays the Permissions included by default for each User Profile: Client Admin, General User, Chat Only User, and Workshop User. Note that the checks indicate which roles have the Permission included.

Additional functionality can be added if needed through Permissions. To better understand Permissions please reference the help article that can be found here.