Getting Started
If a tenant has has reached its credit limit it will begin to be rate limited which will block access to higher cost features. As credit usage continues to go up, more and more features will get blocked until only base level features are available. Tenants can be upgraded to higher packages which increases the credit limit and prevents rate limiting.
How to Upgrade a Package for a Tenant
Follow the below steps to upgrade a tenant package (including your MSP NFR tenant):
Login to admin.hatz.ai and select the "Tenants" tab at the top
Select the tenant that you would like to upgrade from the list
Select the "Upgrade Package" button in the top right
Select the package you want to upgrade to and select "Continue"
Confirm the details on the next page and select "Confirm Upgrade"
The package upgrade will take effect immediately and the credit limit will increase for the tenant that was upgraded.