FAQs / Troubleshooting
Browse common questions here
32 articles
How to Find Diagnostic Links and Request IDs
Incident and Outage Support
What To Include in a Workshop Help Ticket
Troubleshooting Workflow Runs
What Hatz Support Covers
Use-Case Help, Workflow Design, and Paid Enablement
Support Severity and Priority Guide
MSP/Admin and End-Customer Support Policy
Models, Limits, Tokens, and Response Quality
Integration Access, Reconnects, and Provider Errors
Files, Uploads, Exports, and Generated Files
Credits vs Billing
Creating a Support Ticket
API Troubleshooting and Support Diagnostics
Agent and Tool Call Troubleshooting
Account Access, Roles, Permissions, and SSO
Common Questions (MSPs / Admins)FAQs for MSPs and Admins (if you log in via admin.hatz.ai)
Common Questions from the Hatz CommunityFAQs for all of our partners
Why Are My Outputs Different in Hatz AI?If you've been using OpenAI via openai[dot]com, you might notice that outputs are different in Hatz AI.
Credits & UsageCredits are part of Hatz AI's consistent, predictable billing model.
Troubleshooting / Error GuideTroubleshoot your problems here
The Importance of Secure AIHear from our CEO about why secure AI matters to your org, and how Hatz AI delivers a secure AI platform
Hatz AI Doesn't LoadWhat to do when your chat history or workflows aren't loading, or you are unable to access
Hatz AI vs ChatGPT – MSP BattlecardWhy go with Hatz vs OpenAI?
Troubleshooting: Logins, Invites, & Password/MFA ResetsNot everything goes according to plan. Plan for this by understanding how to troubleshoot login issues.
List of IntegrationsHow to find current Hatz tools and integrations
Battle Card: Microsoft Copilot Studio vs HATZ (MSP Edition)How are Hatz and Copilot different - and how are they alike?
Hatz LLM GuideA beginner-friendly guide to choosing the best AI model for your use case
Understanding Rate Limiting
Migrating From ChatGPT To Hatz?
Can't Access File Generated In ChatThis article covers steps that can be taken if the Code Execution tool is used to created a file but the link can not be accessed and the file can…
Generated files could not be saved (file count limit exceeded)This article helps when you receive a "Generated files could not be saved (file count limit exceeded)" message, or when you can no longer add or generate files in a…