FAQs / Troubleshooting
Browse common questions here
32 articles
- How to Find Diagnostic Links and Request IDs
- Incident and Outage Support
- What To Include in a Workshop Help Ticket
- Troubleshooting Workflow Runs
- What Hatz Support Covers
- Use-Case Help, Workflow Design, and Paid Enablement
- Support Severity and Priority Guide
- MSP/Admin and End-Customer Support Policy
- Models, Limits, Tokens, and Response Quality
- Integration Access, Reconnects, and Provider Errors
- Files, Uploads, Exports, and Generated Files
- Credits vs Billing
- Creating a Support Ticket
- API Troubleshooting and Support Diagnostics
- Agent and Tool Call Troubleshooting
- Account Access, Roles, Permissions, and SSO
- Common Questions (MSPs / Admins)FAQs for MSPs and Admins (if you log in via admin.hatz.ai)
- Common Questions from the Hatz CommunityFAQs for all of our partners
- Why Are My Outputs Different in Hatz AI?If you've been using OpenAI via openai[dot]com, you might notice that outputs are different in Hatz AI.
- Credits & UsageCredits are part of Hatz AI's consistent, predictable billing model.
- Troubleshooting / Error GuideTroubleshoot your problems here
- The Importance of Secure AIHear from our CEO about why secure AI matters to your org, and how Hatz AI delivers a secure AI platform
- Hatz AI Doesn't LoadWhat to do when your chat history or workflows aren't loading, or you are unable to access
- Hatz AI vs ChatGPT – MSP BattlecardWhy go with Hatz vs OpenAI?
- Troubleshooting: Logins, Invites, & Password/MFA ResetsNot everything goes according to plan. Plan for this by understanding how to troubleshoot login issues.
- List of IntegrationsHow to find current Hatz tools and integrations
- Battle Card: Microsoft Copilot Studio vs HATZ (MSP Edition)How are Hatz and Copilot different - and how are they alike?
- Hatz LLM GuideA beginner-friendly guide to choosing the best AI model for your use case
- Understanding Rate Limiting
- Migrating From ChatGPT To Hatz?
- Can't Access File Generated In ChatTroubleshoot missing generated-file cards, sandbox paths, processing states, and downloads that fail.
- Generated files could not be saved (file count limit exceeded)This article helps when you receive a "Generated files could not be saved (file count limit exceeded)" message, or when you can no longer add or generate files in a…